The selected approach
Juriva plans to offer a trial before purchase so users can evaluate the product. After a paid purchase, the standard commercial refund policy is limited to confirmed duplicate charges and failed delivery or access.
Applicable statutory rights are preserved. These commercial categories do not remove remedies required by law, including for defective, deficient, materially misdescribed or undelivered services.
This is a draft policy, not yet in force. The trial, support channel, refund processing timelines and final business details are not ready for launch.
Evaluate before paying
Where enabled, the trial duration and device limit will be shown before enrolment. The implemented trial is once per account, requires no payment and does not automatically convert to a paid plan. A trial cannot be started from this preview.
Before paying, check the release’s actual capabilities and device requirements. Planned features and demonstration screens are not included unless the selected plan expressly says they are available.
This draft does not promise an unconditional change-of-mind refund or a fixed money-back period.
Duplicate charges
If the same intended purchase is charged more than once and the duplicate is confirmed, the excess charge is eligible for refund. The valid original purchase is considered separately.
Provide the purchase email, payment or order references, amount and date for each charge. An intentional second licence or a disclosed renewal is not automatically a duplicate payment; disputed charges still need to be investigated on their facts.
Failed delivery or access
If payment succeeds but Juriva does not provide the purchased download, licence or access as agreed, the affected purchase is eligible for a refund when the failure is confirmed and remains unresolved.
A temporary email delay does not necessarily mean the product has not been delivered. Check the purchase email and the Downloads area, and report an access problem through the verified support channel once it is published. Do not make another payment simply to obtain the same access.
Reasonable checks may establish what failed, but they must not be used to indefinitely postpone a refund or override an applicable legal remedy. No arbitrary troubleshooting deadline is imposed by this draft.
Other requests and mandatory remedies
A change of mind, deciding not to use the product or expecting an unreleased roadmap feature does not create an additional refund entitlement under the selected commercial policy.
That statement is subject to the actual terms of the sale and applicable law. It does not justify refusing a remedy when a service was defective, deficient, materially different from what was advertised or agreed, or not provided as required. Fraudulent or unauthorised transactions and payment disputes must be assessed separately rather than dismissed as ordinary change-of-mind requests.
How a request will be made
The final support email and complaint channel will be published before paid launch. There is currently no connected refund-submission channel on this page.
Prepare the following information for a billing request:
- The email used for the purchase.
- The order or payment reference, date and amount.
- Whether the issue is a duplicate charge, missing delivery/access or another dispute.
- A short description of the problem and any relevant error message.
Use redacted billing evidence where needed. Do not send OTPs, passwords, full card details or confidential legal documents. Submitting a request and receiving a refund are separate steps; a decision should explain the outcome and the applicable reason.
Refund processing and payment reversals
Refund-request acknowledgement, decision and initiation timelines are not yet finalised. The final policy must distinguish Juriva’s processing time from any additional time taken by the payment provider or bank to credit the money.
These timelines will be published before paid launch and must satisfy applicable requirements. This draft must not be used as a promise of a particular number of business days.
A failed payment that is automatically reversed by a bank or payment provider is different from a refund initiated by Juriva. Any confirmed prior reversal or refund must be checked so the same charge is not refunded twice.
The final operational process must identify the refund destination and confirmation/reference details. Those mechanics have not been represented as implemented here.
Subscription cancellation
Stopping future renewals is different from refunding a charge that has already occurred. A cancellation does not by itself decide whether an existing charge is refundable; the eligibility rules and applicable law still apply.
The implemented Account → Billing control requests cancellation of future renewals at the end of the current billing period. Existing paid access continues to the displayed end date unless separately revoked or refunded. Check that the account confirms cancellation; an error or an unfinished request is not confirmation. Live provider behaviour and renewal cut-off guidance still require verification before paid launch.
Deleting the desktop app or ceasing to use it is not a reliable way to cancel a payment mandate. A usable cancellation route must be available before recurring paid launch.
Support and policy status
Operator location supplied for this draft: Uttar Pradesh, India. The legal operator name and full business address remain pending; this is not a completed registered address or an exclusive-jurisdiction clause.
Legal operator and address: not finalised.
Support and grievance contacts: not finalised.
Trial and refund timelines: not finalised.
Policy effective date: pending final review and publication.
Read this alongside the Terms & Conditions draft. This page does not remove your ability to seek assistance or exercise rights through a payment provider, regulator, consumer forum or other available legal route.